About Concentrix + Webhelp
Hi, were a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the worlds best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether its a specific solution or the whole end-to-end journey weve got it covered. Were the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp - Location: virtually everywhere - visit concentrix.com to learn more.
Success is waking up happy to do a job you love. Looking for that job?
Join our new team of game-changers in Tirana!
Were currently looking for Customer Service Agents in SPANISH.
The ideal candidate will be able to:
Taking inbound contacts, by phone, chat or email from customers to resolve any issues or complaintsAbility to stay focused and organized to correctly handle customers request in a timely mannerOccasionally taking outbound calls to resolve cases and check whether customers issue is correctly resolvedConstantly report new issues and proactively liaising with team leaders and peers to optimize the overall
experience of the customersResponsible for maintaining a high level of professionalism with clients and working to establish a positive
relationship with every callerMust be able to use CRM tools and related software to handle any contact
Key competencies and qualifications:
Customer focus, empathy and attention to details are core competenciesFast typer, minimum 40 WPMAbility to handle stressful situations and contactsIdeally you have previous experience in a customer facing role or a contact centerAble to work fast and effectivelyWilling to cooperate with team leaders and colleagues in order to improve customer satisfactionStrong problem solving skills, make the right call and access existing processes to quickly resolve customers issuesTeam player who shares information and best practices with his collegues and superiorsMinimum requirements High School Diploma
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
TO APPLY, SEND YOUR CV TO [email protected] .
Apliko